Course Offerings & Descriptions

 Terry Sisco, Chief ExSellerator Explaining the New Model of Retail Selling

Overview

 

The courses outlined below offer retailers of any size the same competitive advantage as national chains with big training budgets. Each course is designed to change skills and behaviors in a fun and engaging manner, equip sales and management staff to successfully interact with today’s savvy consumers and provide the greatest and quickest return on your training investment.

 

Course Titles:

 

 ExSellerate Selling System

RSS 101: New Hire On-Boarding QuickStart for Sales Associates
RSS 201: Intro to Relational Retail Selling System
RSS 202: Understanding Client Behaviors Styles
RSS 203: Intermediate Relational Retail Selling System — Level 1
RSS 204: Intermediate Relational Retail Selling System — Level 2
RSS 205 Advanced Relational Retail Selling System

 

Retail Management Series

RMS 301: New Hire On-Boarding QuickStart for Managers
RMS 302: Understanding the Behavior Styles of Your Sales Team
RMS 401: Intro to Retail Management Skills
RMS 402: Gaining Commitment to a Performance Standard
RMS 403: Coaching for Superior Performance
RMS 404: Handing a Performance Problem

 

ExSellerate Event System

CRM 110: Client Relationship Management/Special Event

 

Retail Leadership Series

RLS 601: Gaining Control of Your Time
RLS 602: Developing a Solid Sales Promotion Plan

 

Course Descriptions:

 

Retail Selling Series

RSS Course 101: New Hire On-Boarding QuickStart for Sales Associates

The first days of employment are absolutely critical to maximizing the greatest return on your hiring investment. Give your new hires a healthy start and get them up to “production speed” quickly with this comprehensive On-Boarding e-learning course program. (Read More)

RSS Course 201: Intro to Relational Retail Selling Skills

In this course the learner is introduced to the basics of ExSellerate’s™ Relational Retail Selling Skills.

E-Commerce has forever changed the manner in which consumers shop. No longer do they enter a store to be sold but rather to make an informed purchase decision. Today’s educated and savvy consumer expects the sales professional’s expertise and guidance in making the right purchase choice. We turn the traditional selling model upside down for greater results and long-term customer satisfaction. (Read More)

RSS Course 202: Understanding Client Behaviors to Enhance the Buying Interaction

In this course the learner is introduced to the four behavioral styles (DISC) used by psychologists and understands how to use this information to enhance the client interaction.

Each participant takes an ExSellerate™ Behavioral and Values Assessment to first understand their behavioral style. They then learn to identify the behavioral style of their clients through observation and how to leverage that information to improve sales and heighten customer satisfaction. (Read More)

RSS Course 203: Intermedediate Level 1 – Relational Retail Selling System

In this first phase of the Intermediate level participants learn the first two steps of ExSellerate’s™ four step Relational Retail Selling Skills system.

The skills required to more effectively “Connect” with the client in a manner that builds trust and removes are developed that eliminate the typical adversarial relationship between sales person and purchaser. Participants also develop the skills required to identify the client’s buying motivator and how to develop an instantaneous sales presentation that fulfills that need. (Read More)

RSS Course 204: Intermediate Level 2 – Relational Selling System

In the second phase of the Intermediate level participants develop the skills required to more effectively “Create Value” in their products.

This course is designed to increase profits by reducing the urge to discount the product. Additionally, participants will learn today’s most effective methods of “Gaining Commitment” to the purchase decision in order to consummate more sales. (Read More)

 

Retail Management Series

RMS 301: New Hire On-Boarding QuickStart for Managers

The #1 retail management on-boarding program in the industry. New management personnel will get the absolute best start possible as they learn the skills necessary to coach and guide the sales and services teams to exceptional levels of performance. (Read More)

RMS 302: Understanding the Behavior Styles of Your Sales Teams

In this course managers learn the four behavioral syles (DISC) to gain greater insights into the strengths and opportunities of each sales team member. Each participant takes an ExSellerate™ Behavioral and Values Assessment to first understand their behavioral style. (Read More)

RMS 401: Intro to Retail Management Skills

 

RMS 402: Gaining Commitment To A Performance Standard

Performance is maximized when the individual employee buys into the performance standard and key accountabilities. In this workshop, participants will learn to how to involve the employee in the process in a manner that leads to increased commitment. (Read More)

RMS 403: Coaching for Superior Performance

A key responsibility of management is the ongoing communication and coaching of employee’s performance. Participants will learn how to maximize performance in a positive and motivational coaching process. (Read More)

RMS 404: Handling a Performance Problem

Not knowing how to handle performance results in low morale, inferior performance, owner frustration, high employee turn-over and worse, litigation. In this workshop, participants will learn a six step process to effectively eliminate performance problems. (Read More)

 

Client Management Series

CRM 110: Client Relationship Management/Special Event

Sales professionals learn how to effectively reach out to customers while managers learn to manage the overall process in this workshop. Client Relationship skills are practiced as calls are made to invite customers in the store’s database to a store-wide event that typically generates from 3% to 10% of the store’s annual sales volume. (Read More)

 

Retail Leadership Series

RLS 601: Gaining Control of Your Time

Money typically is not the entrepreneur’s most precious commodity. It is time! Unfortunately, most store owners are so busy struggling with time wasters that should be handled by others that they cannot get to those big picture tasks or spend quality time doing what they enjoy most. (Read More)

RLS 602: Developing a Solid Sales Promotion Plan

Two things retailers need: a way to get more people through the doors and a way to convert lookers into buyers. In this workshop, participants will learn to develop a long-term strategy to promote sales. (Read More)